Refund & Return Policy — CoreTech
At CoreTech, customer satisfaction is important to us. If you are not satisfied with your purchase, we are here to help.
Backed by our 30-Day Satisfaction Guarantee, we are committed to helping resolve any issues related to damaged, defective, or eligible unused items.
You may request a return within 30 days of delivery of your item.
To be eligible for a return, the item must:
• Be unused
• Be in the same condition you received it
• Be in the original packaging
We cannot accept returns for items that show signs of use, damage caused by improper use, or missing components.
We do not accept returns for:
• Change of mind after the item has been used
• Improper use or damage caused by the customer
• Orders with incorrect shipping information provided at checkout
To request a return, please contact us first at:
Include:
• Your order number
• The email used at checkout
• The reason for the return
Do not send items back without contacting us first. Unauthorized returns may not be accepted.
Customers are responsible for return shipping costs unless the item arrives damaged or defective.
We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items without tracking.
If your item arrives damaged or defective, please contact us within 7 days of delivery and include a photo of the issue.
We will arrange a replacement or refund at no additional cost.
Once your return is received and inspected, we will notify you of approval or rejection.
If approved, your refund will be processed to your original payment method within 5–10 business days, depending on your payment provider.
Shipping costs are non-refundable.
Orders are processed quickly to ensure timely fulfillment. Cancellation requests must be submitted as soon as possible after purchase.
Once an order has been processed or prepared for shipment, it can no longer be canceled.
If you need to make a change, please contact us immediately at support@coretechfitness.store
We are always happy to resolve issues directly. Please contact us before initiating a chargeback so we can assist you promptly.
For any questions regarding returns or refunds, please contact:
CoreTech Support
support@coretechfitness.store
Response time: Within 24 hours (Monday–Friday)